Case Studies

Delivering O2C Automation Success with HighRadius

2 minute read

EXECUTIVE SUMMARY: A better-for-you snack company modernized its order-to-cash operations by implementing HighRadius with full project leadership from Catena Solutions. Through expert program management and comprehensive deductions cleanup, the company achieved significant cost savings, improved data accuracy, and an on-time go-live.

coworkers looking at data dashboard

The Challenge: Internal Limitations & Data Barriers

A better-for-you snack company set out to optimize its order-to-cash (O2C) process through automation with HighRadius. After the initial project assessment, the company recognized a skills and resource gap that prevented them from effectively managing the implementation.

Compounding this challenge was a three-year backlog of deductions that created data complications and slowed implementation progress.

The Solution: End-to-End Project Support

Catena Solutions deployed multiple specialists to guide the client through the full lifecycle of the implementation.

Program and Project Management

Our subject matter expert led internal stakeholders, the system integration (SI) partner, and a cross-functional consultant team. Responsibilities included:

  • Helping the client understand HighRadius capabilities and advising on best practices
  • Developing and finalizing the statement of work (SOW) to ensure the client’s needs were met through the agreement
  • Securing alignment between the SI partner and internal stakeholders
  • Acting as the project champion and primary point of accountability
  • Executing the SI partner’s strategy while safeguarding client priorities
  • Tracking milestones and ensuring SI execution met SOW requirements
  • Guiding technical and functional team members
  • Pushing the project across the finish line on time and on budget

Deductions Backlog Cleanup and System Testing

Catena also managed the complex cleanup of a three-year deductions backlog. Work included:

  • Researching, validating, and clearing aged deductions to prepare clean data for HighRadius
  • Comprehensive system integration testing
  • Documentation of standard operating procedures
  • Daily monitoring, validation, and reporting of portfolio activity

The Benefit: Cost Savings & Operational Clarity

With HighRadius successfully implemented, the client realized:

  • Multi-million-dollar savings from improved data quality and streamlined processes
  • Measurable bottom-line impact
  • On-time, on-budget go-live
  • A positive Net Non-Trade Deduction percentage relative to Gross Sales Value

Ready to strengthen your order-to-cash performance? Connect with Catena Solutions to move your transformation forward.

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