Case Studies

Building a Scalable HR Shared Services Center for a Global Merger

2 minute read

EXECUTIVE SUMMARY: As two global food packaging companies prepared for a merger and IPO, inconsistent HR processes and siloed operations created risks for employee experience and organizational performance. Catena Solutions designed, built, and launched a centralized HR Center of Excellence, bringing consistency, efficiency, and high-touch support to more than 11,000 employees worldwide.

Project at a Glance

• Centralized 9 core HR functions into a single Center of Excellence supporting 11,000+ employees globally
• Standardized HR processes across all plants and offices, breaking down organizational silos
• Reduced costs and eliminated service duplication through centralization and automation
• Strengthened internal controls and data accuracy ahead of IPO

The Challenge: How Do You Unify Siloed HR Operations Across a Global Workforce?

Individual plants and office locations were managing HR independently, creating inconsistent processes, limited employee resources, and a fragmented experience across a global workforce. The lack of standardization drove up costs, introduced control risks, and left the organization poorly positioned for the demands of a post-merger, pre-IPO environment.

The Solution: A Centralized HR Shared Services Center of Excellence

Catena Solutions deployed a consulting team to design, build, and launch a comprehensive HR Shared Services Center of Excellence—a single, centralized hub for all core HR functions with clear service ownership and consistent delivery standards. The CoE included:

The Benefit: A More Connected & Efficient HR Organization

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Catena Solutions helps organizations design scalable HR operating models that transform employee experience and strengthen enterprise performance. Contact us to learn more.