2 minute read
2 minute read
Food and beverage ingredient provider
The company’s inefficient processes were amplified during the supply chain crisis in recent years. While some of the issues had been resolved, the company needed to address continuing problems with customer orders, inventory, and supply/demand levels.
One of the ways the company aimed to improve processes was by overhauling the order-to-cash (O2C) process. This redesign was going to affect nearly 1,000 employees in Europe, so the company needed a resource to ensure project success and employee adoption.
We deployed an experienced Change Management Leader to spearhead the change management process for the O2C redesign. This included:
The change management plan by our consultant enabled a smooth redesign of O2C processes in the company’s European business unit. Employees were engaged and informed during the implementation process, which helped prevent turnover and resistance and instead increased adoption.
With a successful redesign of the O2C process, the company can now:
Additionally, the project retrospective analysis will be used to help the company adjust their strategy as they implement the redesign in the remaining regions.
Finally, our consultant’s project management approach and successful outcomes were identified as a leading candidate for the company’s CEO Award Program.
Facing any similar challenges? Contact us to discuss how Catena Solutions can help.