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Multinational steel manufacturing corporation
Over the years, the company acquired additional steel mills and inherited a variety of internal processes. Redundancies and inefficiencies within these processes caused serious complications with quality, customer service, employee retention, and sales. Order entry was an area of particular concern. At one point, three different order entry processes and systems were used, which impacted the company’s ability to meet their customers’ needs efficiently and effectively. Their goal was to create a world class customer service organization.
Our team partnered with the organization in three phases to define, identify, and implement a sustainable order entry process to achieve world-class service.
As a result of partnering with our team, our client now has a unified order taking system across all acquired steel mills. Streamlining this process has addressed customer service concerns and assists the organization in providing world-class service.
Facing any similar challenges? Contact us to discuss how Catena can help.